Welcome to MindMatch ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform at mindmatchonline.com (the "Platform").
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.
MindMatch is operated by Edward Frame, based in Sydney, Australia. We can be contacted at mindmatchmaker@outlook.com.
Some of the information we collect — including gender, religious beliefs, and ethnicity — may be considered "sensitive information" under the Australian Privacy Act 1988. We collect this information only with your consent, given when you complete your profile, and use it solely to generate matches and personalise your experience on the Platform. You may decline to provide non-mandatory sensitive information; however, certain fields (such as gender) are required to use core features of the Platform.
We use your information to:
We do not sell your personal information to third parties. We share your information only in the following circumstances:
We use the following third-party services to operate the Platform:
These providers are bound by their own privacy policies and are not permitted to use your data for their own purposes.
We may disclose your information if required by law, court order, or to protect the rights and safety of our users or the public.
We may use aggregated and anonymised data derived from feedback survey responses and waitlist signups (such as total counts, response trends, and general sentiment) for internal business purposes, including to demonstrate market interest to current or prospective investors and business partners. This aggregated data does not identify you individually.
MindMatch allows users to report or remove other users they interact with on the Platform.
If you report another user, we will review the account in question, which may include their profile, messages, and other in-app activity relevant to the report. Where we confirm a violation of our Terms of Service, we may take action including issuing a warning, restricting the account's visibility, suspending it, or removing it from the Platform permanently.
When you submit a report, the reported user is automatically removed from your potential matches and connections. This removal cannot be reversed by you, as it is tied to the report you have submitted.
Separately, you may choose to remove a specific profile from your own potential matches at any time, without submitting a report. This is a private action — the removed user is not notified, and the choice does not trigger a review of their account. You can view and reverse profiles you've removed at any time through your account Settings.
We retain records of reports, and of profiles you have chosen to remove, for as long as necessary for safety, moderation, and platform integrity purposes — including where no violation is ultimately found.
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.
Under the Australian Privacy Act 1988, you have the right to:
To exercise any of these rights, contact us at mindmatchmaker@outlook.com. We will respond within 30 days.
You can delete your account through the Settings page of the Platform. When you delete your account, we permanently delete your profile, photos, matches, messages and login credentials. If you are part of a Relationship Hub at the time, your shared Hub is also permanently deleted for both partners, including shared journal entries, chat history, reminders, milestones and any uploaded photos. We retain records of safety reports made by or about your account, to help prevent abuse and keep other users safe.
Either partner may also choose to end the relationship on MindMatch without deleting their account. This is done by sending a request — the other partner has 7 days to agree before the Hub is permanently deleted for both of them. If the 7-day window passes without a response, the person who sent the request can close the Hub unilaterally. Either partner can cancel a pending request at any time. Each partner may download their own journal entries at any time before the Hub is deleted. An immediate safety exit option is also available, which deletes the Hub without requiring the other partner's agreement.
If you have submitted feedback or joined our waitlist without creating an account, you may request deletion of that information by contacting us at mindmatchmaker@outlook.com.
We use browser local storage (not cookies) to:
You can clear this data at any time through your browser settings. Clearing it will sign you out of the Platform.
MindMatch is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will terminate their account and delete their data promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.
Registered MindMatch users may generate a link and share it with anyone — including people without a MindMatch account — to complete a short compatibility check.
When you complete a compatibility check via an invite link without a MindMatch account, we collect:
This data is stored in association with the invite link and is deleted when the link expires (within 30 days).
When you complete a compatibility check via an invite link, the sender (the registered user who created the link) can see your first name and your compatibility score. The sender cannot see your game responses, last name, contact details, or any other personal information unless you choose to create an account and connect with them.
If you are a registered MindMatch user who follows an invite link, you can see the sender's first name and your compatibility score with them. Your extended profile details (and the sender's) remain private unless and until a mutual connection is formed.
If you create a MindMatch account after completing a compatibility check, or if you are already a registered user when you follow an invite link, a pending connection is created between you and the sender. This pending connection expires 30 days after it is created if neither party accepts it, after which it is automatically removed.
If you report an invite link, we will investigate and take action where a violation is found. Reporting also prevents the sender from sending you further invite links: for anonymous guests, this is enforced via the hashed IP address described in section 12.1; for registered users, it results in bidirectional removal from each other's matching pool. The hashed IP address used for this purpose is not stored beyond what is necessary to enforce the block.
Users who are in an active Relationship Hub cannot create, accept, or otherwise participate in compatibility invite checks. This restriction is enforced by the Platform.
If you have any questions or concerns about this Privacy Policy, please contact us at: